Support
A reminder did not arrive, a box was read incorrectly, or you have an idea? Write to us and we reply within two working days.
Email: support@mesystemconf.com
Common questions
A reminder did not arrive. Check that notifications are allowed for Dozum in iPhone Settings, and that a Focus mode or Low Power Mode is not holding them back. In Dozum, Settings has a test notification.
My box is not found. The karekod lookup covers medicines licensed in Turkey. Supplements and imported boxes are not listed; add them with a photo or by typing.
The leaflet summary looks wrong. Summaries are written by AI from the approved leaflet and can miss details. Open the full leaflet from the same screen, ask your pharmacist, and tell us so we can fix it.
How do I move to a new phone? In Settings, use Back up to Files and save the file to iCloud Drive. On the new phone, use Restore from a backup.
How do I cancel Pro? Open Settings on your iPhone, tap your name, then Subscriptions, then Dozum.
How do I restore a purchase? In the app open Settings, then Dozum Pro, then Restore purchases.
Destek (Türkçe)
Bize support@mesystemconf.com adresinden yazabilirsin. Hatırlatma gelmiyorsa iPhone Ayarlar'dan Dozum bildirimlerini ve Odak modunu kontrol et. Kutun bulunamıyorsa (takviye, yurt dışı ürün) fotoğrafla ya da elle ekle. Aboneliği iPhone Ayarlar > adın > Abonelikler > Dozum'dan iptal edebilirsin.